The Challenge
Bush Dental Clinic, a busy multi-disciplinary practice in West London, uses cutting-edge technology to deliver exceptional patient care.
So when Dr. Vishan Dr. Vishan Patel first encountered Pearl's Second Opinion — a diagnostic AI tool that enhances x-ray analysis— he recognised its potential to address his goal of making diagnoses even more accessible and transparent.
The Solution
Aiming to improve patient education and increase treatment acceptance, the practice integrated Pearl's Second Opinion AI software. With Second Opinion, Bush Dental was able to simplify communication — enabling patients to "see" their diagnosis clearly and understand their treatment options with confidence.
The Impact
Clearer diagnoses lead to measure lift for the practice. Between March and August 2024, Bush Dental observed improved treatment acceptance, driving growth across fillings and adjacent preventive care.
Results:
- Bush Dental increased fluoride mouthwash sales by 1,436%
- The practice saw a 22% increase in total fillings completed
- 14% more patients completed fillings at Bush Dental
How Pearl Changed the Conversation
- Improved diagnostics: Second Opinion's precise detection of caries and radiolucencies enabled Dr. Vishan to diagnose confidently. Pearl caught an undetected carious lesion, sparing the patient from more extensive future care.
- A picture worth a thousand words: Pearl turned standard x-rays into colourful presentation aids, backing up Dr. Vishan's diagnosis. Less time translating radiographs became more time educating patients.
- Empowered patients: Transparency fostered clarity and confidence. Patients became more engaged and proactive — acceptance rates improved as they could visually verify and understand the need.
